Visiting The Secret Day Spa

To fully appreciate your own spa experience and as a consideration to other clients, we ask that children are not brought to appointments and that you please switch off mobile phones for the duration of your visit. Thank you.

When to Arrive

Please arrive 15 minutes prior to your scheduled appointment. This is great spa advice, it will allow you plenty of time to change into your robe and slippers and enjoy the tranquility of our relaxation room before your therapist collects you for your treatment.

Tanning Treatments

We ask that you exfoliate and moisturise thoroughly 12 hours prior to tanning but please do not apply moisturiser or deodorant on the day of treatment. We recommend that you wear loose dark clothing and open toe sandals to your appointment and take care of hair removal no less than 24 hours before.

Gift Vouchers

A fantastic present for any occasion and valid for twelve months. See our Gifts & Courses page for more information.

(Gift vouchers cannot be used as payment against some spa offers- please call the spa for clarification) 

Treatment Courses

Treatment courses are an effective way to attain best results from treatments. Our courses must be pre-paid and are non refundable. Courses are valid for six months.

See our Gifts & Courses page for more information.

Parties and Groups

For the ultimate spa experience, book for four or more people and have the entire spa to yourselves. See our Parties & Groups page for more information.

Valuables

Any valuable items should be stored in the locker provided but please take great care of your valuables as The Secret Day Spa can not be responsible for their loss.

Late Arrival

In consideration to other Spa clients, late arrival may limit your appointment time and could lead to us being unable to provide the service booked. Where possible we will be pleased offer you an alternative treatment for the remaining portion of your allocated treatment time.

Payment Terms & Cancellation Policy

We ask that credit card details be given to secure any appointment. For Spa Rituals & group bookings we require 50% of treatment cost at time of booking. Cancellations are accepted up to 24 hours prior to your appointment but cancellations made within 24 hours of appointments will result in a charge of 50% of treatment cost to the card details as provided at booking. Unfortunately we must apply a 100% charge for non attendance without notice. All prices include VAT. Management reserves the right to change, alter or amend any aspect of the contents of this brochure without prior notice. We operate a no refund policy.